KALIMANTANDIGITAL.COM, TABALONG \u2014 Bupati Tabalong, Ir H Muhammad Noor Rifani meminta agar ASN di masing-masing SKPD cepat tanggap merespons keluhan masyarakat tanpa harus menunggu.<\/p>\n\n\n\n
Hal tersebut ia tegaskan saat membuka Bimbingan teknis Aplikasi Halo Tabalong dan Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional (SP4N Lapor!) di Gedung Informasi Pembangunan, Kamis (15\/10).<\/p>\n\n\n\n
\u201cDulu kita menunggu orang melapor lalu diam saja, tapi di era teknologi tidak bisa lagi berpikir demikian. Sekarang ini eranya adalah era jemput bola, eranya inovatif, eranya langsung responsif, tanggap, akuntabel dan transparan\u201d tegasnya.<\/p>\n\n\n\n
H Fani menyatakan di era digital saat ini kecepatan dalam lakukan penanganan keluhan dan informasi publik menjadi sangat krusial.<\/p>\n\n\n\n
\u201cSehari saja kita tidak menanggapi atau hitungan jam saja tidak menanggapi, maka ada suatu berita yang tidak benar menjadi benar, berita yang salah menjadi benar, karena kita tidak menanggapi\u201d ujarnya.<\/p>\n\n\n\n
Sementara, Kepala Diskominfo Tabalong, Eddy Suriyani menerangkan bimtek kali ini sebagai upaya memperkuat pengelolaan kanal pengaduan dan komunikasi publik melalui Halo Tabalong dan SP4N Lapor! serta pemanfaatan analitik media sosial di masing-masing SKPD.<\/p>\n\n\n\n
\u201cPengelolaan kanal pengaduan yang baik memerlukan pemahaman mengenai tata cara penerimaan, pencatatan, verifikasi, disposisi, tindak lanjut, dan penyelesaian pengaduan\u201d terangnya.<\/p>\n\n\n\n
Di sisi lain, pengelolaan media sosial pemerintah perlu didukung kemampuan menyusun konten yang informatif, melakukan pemantauan interaksi, menganalisis jangkauan dan keterlibatan audiens, serta memahami sentimen publik terhadap kebijakan dan pelayanan pemerintah.<\/p>\n\n\n\n
\u201cJadi ini sebagai upaya meningkatkan kapasitas aparatur dalam mengelola pengaduan masyarakat dan komunikasi publik secara profesional, responsif, terukur, dan terkoordinasi\u201d pungkasnya.<\/p>\n","protected":false},"excerpt":{"rendered":"
KALIMANTANDIGITAL.COM, TABALONG \u2014 Bupati Tabalong, Ir H Muhammad Noor Rifani meminta agar ASN di masing-masing SKPD cepat tanggap merespons keluhan…<\/p>\n","protected":false},"author":10,"featured_media":8278,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cybocfi_hide_featured_image":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[75,36],"tags":[],"class_list":["post-8277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-berita-daerah","category-kabupaten-tabalong"],"featured_image_url":{"thumbnail":"https:\/\/i0.wp.com\/kalimantandigital.com\/wp-content\/uploads\/2026\/11\/Screenshot_2026-11-02-10-47-05-474_com.android.chrome-edit.jpg?resize=150%2C150&ssl=1","medium":"https:\/\/i0.wp.com\/kalimantandigital.com\/wp-content\/uploads\/2026\/11\/Screenshot_2026-11-02-10-47-05-474_com.android.chrome-edit.jpg?fit=300%2C151&ssl=1","medium_large":"https:\/\/i0.wp.com\/kalimantandigital.com\/wp-content\/uploads\/2026\/11\/Screenshot_2026-11-02-10-47-05-474_com.android.chrome-edit.jpg?fit=640%2C323&ssl=1","large":"https:\/\/i0.wp.com\/kalimantandigital.com\/wp-content\/uploads\/2026\/11\/Screenshot_2026-11-02-10-47-05-474_com.android.chrome-edit.jpg?fit=640%2C323&ssl=1","1536x1536":"https:\/\/i0.wp.com\/kalimantandigital.com\/wp-content\/uploads\/2026\/11\/Screenshot_2026-11-02-10-47-05-474_com.android.chrome-edit.jpg?fit=1111%2C561&ssl=1","2048x2048":"https:\/\/i0.wp.com\/kalimantandigital.com\/wp-content\/uploads\/2026\/11\/Screenshot_2026-11-02-10-47-05-474_com.android.chrome-edit.jpg?fit=1111%2C561&ssl=1","crp_thumbnail":"https:\/\/i0.wp.com\/kalimantandigital.com\/wp-content\/uploads\/2026\/11\/Screenshot_2026-11-02-10-47-05-474_com.android.chrome-edit.jpg?resize=150%2C150&ssl=1"},"post_author":"Kalimantan Digital","assigned_categories":"Berita Daerah, Kabupaten Tabalong","jetpack_featured_media_url":"https:\/\/i0.wp.com\/kalimantandigital.com\/wp-content\/uploads\/2026\/11\/Screenshot_2026-11-02-10-47-05-474_com.android.chrome-edit.jpg?fit=1111%2C561&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kalimantandigital.com\/index.php\/wp-json\/wp\/v2\/posts\/8277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kalimantandigital.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kalimantandigital.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kalimantandigital.com\/index.php\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/kalimantandigital.com\/index.php\/wp-json\/wp\/v2\/comments?post=8277"}],"version-history":[{"count":1,"href":"https:\/\/kalimantandigital.com\/index.php\/wp-json\/wp\/v2\/posts\/8277\/revisions"}],"predecessor-version":[{"id":8279,"href":"https:\/\/kalimantandigital.com\/index.php\/wp-json\/wp\/v2\/posts\/8277\/revisions\/8279"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kalimantandigital.com\/index.php\/wp-json\/wp\/v2\/media\/8278"}],"wp:attachment":[{"href":"https:\/\/kalimantandigital.com\/index.php\/wp-json\/wp\/v2\/media?parent=8277"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kalimantandigital.com\/index.php\/wp-json\/wp\/v2\/categories?post=8277"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kalimantandigital.com\/index.php\/wp-json\/wp\/v2\/tags?post=8277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}