KALIMANTANDIGITAL.COM, PARINGIN \u2014 Sekretariat Daerah (Setda) Kabupaten Balangan melakukan reviu terhadap sembilan standar pelayanan sekaligus menindaklanjuti hasil Survei Kepuasan Masyarakat (SKM) melalui Forum Konsultasi Publik (FKP), Selasa (23\/6\/2026).<\/p>\n\n\n\n
Reviu dilakukan dengan melibatkan pengguna layanan, akademisi, perangkat daerah, media massa, organisasi kemasyarakatan, serta penyelenggara layanan untuk memberikan masukan terhadap pelaksanaan layanan yang berjalan di masing-masing bagian Setda.<\/p>\n\n\n\n
Plt. Asisten Pemerintahan dan Kesejahteraan Rakyat Setda Balangan, Ernawati, mengatakan forum tersebut difokuskan untuk melihat kembali kesesuaian standar layanan di tiap bagian dengan kondisi di lapangan.<\/p>\n\n\n\n
\u201cFKP ini kami gunakan untuk melihat kembali standar layanan di setiap bagian. Ada sembilan bagian dengan jenis layanan masing-masing, seperti di Bagian Organisasi pada layanan pembuatan ID Card, yang kami tinjau dan minta masukan langsung dari pengguna layanan,\u201d ujarnya.<\/p>\n\n\n\n
Menurut Ernawati, masukan dari peserta menjadi bahan perbaikan, terutama terkait hal-hal yang dirasakan langsung oleh pengguna layanan seperti waktu pelayanan dan sikap petugas.<\/p>\n\n\n\n
\u201cYang kami harapkan adalah masukan yang sifatnya konkret, misalnya soal waktu pelayanan atau sikap petugas, apakah sudah sesuai harapan atau masih perlu diperbaiki,\u201d tambahnya.<\/p>\n\n\n\n
Hasil reviu dan masukan tersebut akan dirangkum dalam berita acara dan dijadikan bahan laporan ke Kementerian PANRB sebagai bagian dari evaluasi kinerja penyelenggaraan pelayanan publik Kabupaten Balangan.(MC Balangan\/Raf)<\/p>\n\n\n\n
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